How to start an MPESA business in Kenya

To start an MPESA agent business in Kenya, you will need to follow these steps:

1. Visit the MPESA website and download the application form to become an MPESA agent.
2. Fill out the application form and submit it along with the required documents, such as proof of identity and business registration.
3. Wait for your application to be reviewed and approved by MPESA. This process can take several weeks.
4. Once your application is approved, MPESA will provide you with the necessary training and equipment to become an MPESA agent.
5. Set up your MPESA agent business in a location that is easily accessible to your target market and has a stable power supply and internet connection.
6. Start providing MPESA services to customers, such as money transfers, bill payments, and mobile banking services.
7. Promote your MPESA agent business through marketing and advertising efforts to attract customers and build a loyal customer base.
8. Monitor the performance of your business regularly and make any necessary adjustments to your operations, pricing, or marketing strategy.
9. Continuously evaluate and improve the quality of your services to ensure customer satisfaction and loyalty.
10. Comply with all regulations and requirements set by MPESA to maintain your status as an MPESA agent.